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Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are experienced in implementing Service Cloud solutions in a customer-facing role. Salesforce Certified Service cloud consultant certification validates a candidate's expertise in designing and deploying solutions that support customer service processes across multiple channels, including phone, email, chat, and social media. The Salesforce Certified Service cloud consultant certification exam is one of the most prestigious certifications in the IT industry, aimed at professionals looking to establish their career in the Salesforce domain.

Salesforce Service-Cloud-Consultant Exam is designed to evaluate the candidate's knowledge and skills in implementing Service Cloud solutions. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant exam covers various topics including Service Cloud capabilities, designing solutions for Service Cloud, implementation of Service Cloud solutions, Service Console customization, and Service Cloud analytics.

Salesforce Certified Service cloud consultant Sample Questions (Q18-Q23):

NEW QUESTION # 18
The Service Manager at universal Containers manages three teams. Each team provides support for the
specific product. Agents have concerns about seeing search results for other products when searching the
knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A. Create an article action for each record type and assign them to each team based on their product
specialization
B. Create a data category for each product and assign them to each team bases on their product
specialization
C. Create a page layout for each article type and assign them to each team based on their product
specialization
D. Create a permission set for each record type and assign them to each team based on their product
specialization

Answer: B

NEW QUESTION # 19
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should a Consultant use to meet this requirement?

A. Milestone Actions
B. Scheduled Reports
C. Process Builder Scheduled Actions
D. Time-based Workflow Rules

Answer: B

NEW QUESTION # 20
Universal Containers is implementing an entitlement process to measure customer service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

A. Displaying whether a case response complies with a customer's service level agreement
B. Monitoring the case escalation rule queue to confirm service levels are met
C. Representing metrics such as first-response and resolution time on cases
D. Identifying the customer contact associated with a particular stage of a service contract

Answer: A,C

NEW QUESTION # 21
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?

A. Salesforce Files
B. Salesforce Content
C. Classic Knowledge
D. Lightning Knowledge

Answer: C

NEW QUESTION # 22
Which three processes are uses case for Visual Workflow? Choose 3 answers

A. Field validation during case creation
B. Decision-based troubleshooting for agents
C. Caller verification and creation of a new case
D. Assignment of email to a case queue based on subject
E. Cross-sell promotions for agents

Answer: B,C,E

NEW QUESTION # 23
......

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